Bridging the Gap: Cultural Competency in Healthcare Communication, emphasizes the importance of cultural sensitivity and diverse communication methods in healthcare. It aims to equip participants with the knowledge to understand cultural and communication differences, address scenarios involving language barriers, health literacy, and accessibility, and leverage resources like interpreters and AI translation tools to deliver equitable and inclusive care.

The goals for this session are as follows:

1. Understand the importance of being culturally sensitive.

2. Understand the need for multiple forms of communication. 

3. Learn ways to help bridge the gap with culture and communication in the healthcare setting. 

Presenter:

Erica Sumpter

Director of Corporate Strategies

The Institute of Strategic Social and Workforce Programs 

Highmark Health