Relationship-Centered Communication: Improving Patient and Clinician Experiences: April 6, 2021

April 6, 2021

ACH delivers an evidence-based fundamental workshop that has been proven to enhance communication skills among clinicians and across healthcare teams. Relationship-centered communication skills lead to better outcomes for patients, clinicians, teams and health care institutions. The fundamental workshop centers around brief didactic presentations blended with live demonstrations, skills practice activities, guided feedback and coaching. Participants learn relationship-centered communication skills, which connect to core domains impacting patient experience measures of listening carefully, treating with courtesy and respect, and explaining things in a way that patients can understand.

Target Audience


Learning Objectives

After the activity, the participant will be able to:
1) describe the evidence base that supports relationship-centered communication
2) describe and demonstrate how to elicit a patient’s agenda
3) Demonstrate how to negotiate what can be managed safely in the allocated time
4) demonstrate how to elicit the patient’s perspective
5) Demonstrate how to respond with empathy.
6) demonstrate communication skills to maximize the patient’s understanding of a collaborative plan
7) identify 2 new communication skills to implement into practice

Course summary
Available credit: 
  • 6.00 AMA PRA Category 1 Credit™
Course opens: 
Course expires: 
Event starts: 
04/06/2021 - 9:00am
Event ends: 
04/06/2021 - 4:00pm

Dr. James B. Reilly

Dr. Susan Deakin

Allegheny General Hospital is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Credit Designation Statement

Allegheny General Hospital designates this live activity for a maximum of 6.00 AMA PRA Category 1 CreditsTM .  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Available Credit

  • 6.00 AMA PRA Category 1 Credit™


There are no more spaces available for this course.