After the activity, the participant will be able to:
1) describe the evidence base that supports relationship-centered communication
2) describe and demonstrate how to elicit a patient’s agenda
3) demonstrate how to negotiate what can be managed safely in the allocated time
4) demonstrate how to elicit the patient’s perspective
5) demonstrate how to respond with empathy
6) demonstrate communication skills to maximize the patient’s understanding of a collaborative plan
7) identify 2 new communication skills to implement into practice

Dr. Susan Deakin

Dr. Jenny Halfhill