This engaging session, titled 'The Human Connection: Patient Experience and Health Literacy' explores patient experience and its critical relationship with health literacy.  Designed for healthcare and health insurance professionals, this program provides a foundational understanding of patient experience principles and the impact of health literacy on patient engagement and adherence.

The goals of this session are:

1. Identify 3 strategies to address low health literacy, fostering stronger and more effective patient-provider relationships.

2. Explain how to use techniques that foster an inclusive patient environment. 

3. Describe the positive business impacts of improved patient experience and health literacy. 

This session is presented by: 

Darla Brown, MBA, CPXP

Patient Experience Manager, West Penn Hospital

Eugene Scioscia, Jr, MD

Chief Patient Experience Officer, AHN