01/01/2021 - 9:00am EST to 12/31/2022 - 4:00am EST
ACH delivers an evidence-based fundamental workshop that has been proven to enhance communication skills among clinicians and across healthcare teams. Relationship-centered communication skills lead to better outcomes for patients, clinicians, teams and health care institutions. The fundamental workshop centers around brief didactic presentations blended with live demonstrations, skills practice activities, guided feedback and coaching. Participants learn relationship-centered communication skills, which connect to core domains impacting patient experience measures of listening carefully, treating with courtesy and respect, and explaining things in a way that patients can understand.